Objective: Bin checks are internal reviews by Amazon. Amazon is going to look through the bin that belongs to you as a seller, or the shelf that you own. They will check if the products on hand match the product detail page, have damages/defective, wrong items or items have missing parts, etc
REQUEST A BIN CHECK TO AMAZON
Bin checks are internal reviews by Amazon. Amazon is going to look through the bin that belongs to you as a seller, or the shelf that you own. They will check if the products on hand match the product detail page, have damages/defective, wrong items or items have missing parts, etc.
Here are some scenarios when you can request a bin check from Amazon.
Customer complaints about items received are incorrect or have missing parts.
Units marked as Defective by Amazon warehouse (not from any fba return order)
Units tagged as Expired
Mislabeled units from shipment
Overage units from shipment
Any other FBA order related concerns
Note: When requesting a bin check, provide at least 3 affected fba orders to Amazon and detailed requests. (Applicable only for customer complaints for returned fba orders)
To request a bin check click on “Help” then click on “Get help and resources”.
On the help page, click on “My issue is not listed”
Put in your request for bin check on the Dialogue box and choose “FBA related”. Include the ASIN you want to be checked.
Then choose your contact method then click on “Send”
