1. Access the account by going to https://vendorcentral.amazon.com/.
2. Once logged in and you are not redirected to the correct account, click the account name at the left top then click See all to see the complete list of accounts.
3. Choose the account that you need to work on.
4. After choosing the correct account click Support.
5. Scroll down and find the View Resource Center button.
6. In the search box type “Item Maintenance Form” and click “Go” button.
7. Click the Download the Item Maintenance Form link from the searched result to download the Item Maintenance Form.
8. Open the Item Maintenance Form, you will get a pop-up window just press Yes and Enable Editing (Macros)
9. Select the Selection Sheet tab and check the attributes that you wish to update and then Submit.
10. After you click on the Submit button, proceed to the Data Sheet Tab and fill in the attribute that you need to update plus the ASIN/s. Once filled out save the file.
Sample of filled-out file
11. Once the file is saved, go back to Vendor Central. Open a support case by clicking on ‘Contact Us’ on the support page.
12. Choose Manage My Catalog -> Detail Page Issues
13. Click Still need help?
14. Click Send an email
15. Fill out the case information: Subject, ASIN, Describe your issue, and attach the Item Maintenance Form file.
Sample of filled-out case information
16. A new case will be created, get the case ID for monitoring. Vendor support typically responds after an hour or so.
Sample of Vendor support response
17. You may still need to reopen the case and respond to Amazon Vendor support if the request was not granted.
