The Seller Assurance for e-Commerce Transactions (SAFE-T) process allows you to file a claim for reimbursement when Amazon manual payment is required for your order. At Amazon's sole discretion, you may be issued a reimbursement in cases where Amazon determines that you were not at fault.
1. Access Seller-Central
2. Navigate to SAFE-T Claims by going to Orders → Manage SAFE-T Claims
NOTE: Safe-T Claims are ONLY For MFN Orders that used Amazon's auto returns program
3. Click FILE a New SAFE-T Claim
4. Next Enter the Order Number in question and click CHECK- ELIGIBILITY
*NOTE: A REFUND MUST ALREADY BE FILED to be eligible.
5. Next Select your Claim Reason
6. Once you select your reason - provide proof and a description.
Example: Buyer returned a tub of rocks instead of my beautiful computer screen. Please reimburse and then show a picture of the tub of rocks and the order packing sheet, etc. (See Figure 4). Then click Submit a claim. (Figure 5)
Figure 4
Figure 5
7. Review Claim Status
8. Next Review the Claim Status in the Safe-T Claim Dashboard.
