Shelving Path or Category Path Update for Multiple Items
Who is this for? Catalog specialists who specialize in managing product listings on the e-commerce Walmart platform.
Objective: To ensure that each product is properly categorized and can be found through the correct search and browsing paths.
Instruction:
1. Log in to Walmart Seller Central account. Go to https://seller.walmart.com/
2. Visit the PDP, hover the mouse to the correct listing, and click view.
3. Check the Shelving Path or Category Path of the listing.
4. Contact help support. Click Help -> Contact Partner Support.
5. Choose Items and Inventory in the support category.
6. Next Incorrect item categorization.
7. Then Shelving Path Update Request.
8. And choose to Open a case via Email.
9. You will be redirected to the case screen where you need to fill out or answer the following information:
- This ticket is related to
Seller Center
- Subject line
Shelving Path Update Request
- Please provide a description of the issue
Please fix the wrong shelving path of our listings. See attached file.
- Are you facing this issue with a single item or multiple items?
Multiple
- Download the CSV file template by clicking the download button.
Open the file and fill out the following information and save.
- Item ID
- What shelving path is the item currently under?
- What shelving path would you like this item under?
Sample of the filled-out CSV file template
- Click Submit Case & Upload Files
Sample of filled-out information
10. A case ID will be generated and an option to upload the file will show up. Upload the filled-out CSV file. A message will prompt that the upload is successful. Save the case ID for following-up or monitoring purposes.
11. To monitor or to follow up on your case click Help and choose View Case History.
12. Find the case ID and click the ID link to read Walmart support’s reply. 
13. If not yet resolved, respond to the case accordingly. If the case is resolved, verify the changes on the detail page. 
