Brand Protection SOP: Retract a Report of Infringement

Who is this for: This is for brand owners who have submitted a report of infringement in error on the Amazon Brand Registry and want to retract it.
Objective: To guide users on how to retract a report of infringement that was submitted in error on the Amazon Brand Registry.

To retract a report of infringement that was submitted in error on the Amazon Brand Registry, follow these steps:

  1. Hover to "Monitor" tab on the Amazon Brand Registry homepage.
  2. Click on "Submission History."
  3. Open the complaint detail.
  4. Once you are on the Complaint detail dashboard, click "Retract a Complaint".
    5. A case will be created. Monitor the case in your case log .