Item package weight and dimensions refer to the weight and dimensions of the individual unit that you’re listing under an FNSKU. The weight and dimensions include the unit’s packaging, such as the individual box or polybag. The item, item package, and case can all have distinct weights and dimensions. FBA fees are based on item package weight and dimensions.
How do I request a remeasurement?
1.) You can request a remeasurement through the Remeasure FBA products and confirm fees widget. Locate the widget by typing “remeasure” into the search bar.
2.) Enter the FNSKU or ASIN in the “Enter FNSKU or ASIN” box and then select the “FBA” SKU. Click Next.
3.) Check the package weight and dimensions and FBA fulfillment fees before requesting re-measurement or reimbursement then “Select your issue” and click Next.
4.) Choose the reason for the remeasurement request and then click Next.
5.) Once the request is submitted, Amazon will provide the current weight and dimension as well as the FBA fees. Amazon mostly responds to re-measurement requests within five business days however, some cases may take longer.
What are other reasons why a remeasurement request may not be processed?
Other reasons we may not be able to process re-measurement requests include the following:
- There is no inventory in our fulfillment centers, or inventory is not in a location that is accessible to associates.
- You have already submitted two remeasurement requests for the same FNSKU within the last 60 days. This cap is independent of account-level remeasurement limits. Even if an account is still able to measure additional FNSKUs in a given month, each FNSKU can only be re-measured twice within the preceding 60 days.
Please Note: We only get 20 re-measure requests per account, per month.
