Articles
Troubleshooting SOP: How to File a Negative Product Review Removal
Who is this for? Intended for individuals or teams responsible for managing product reviews on e-commerce platforms. Objective: To provide step-by-step instructions on how to file a negative product review removal request. Customer Revi...
Troubleshooting SOP: Creating Cases for Customer Unrefunded FBA Returns
Who is this for? For anyone who is responsible for managing fba orders. Objective: To develop a systematic approach for creating cases to handle customer returns that were not refunded. To create a case for customer returns that haven't b...
Catalog SOP: Negative Feedback Removal
Who is this for: This is for individuals who would like to request the removal of negative feedback. Objective : To provide step-by-step guide on how to remove negative feedback. While Amazon usually does not remove buyer feedback, its curi...
Catalog SOP: High ODR Account Suspension
Who is this for? This SOP is for Amazon sellers who have been suspended due to High ODR (Order Defect Rate) and are looking to appeal their account suspension. Objective: To provide a clear and effective appeal process for Amazon sellers ...
Catalog SOP: Letter of Compliance
Who is this for? This is for all individuals and sellers for those who want to know how and what to write in a Letter of Compliance. Objective: This Standard Operating Procedure (SOP) will help you understand what is the letter...
Troubleshooting SOP: Merging Reviews
Who is this for: This SOP is for Amazon Sellers and Amazon Specialists who are working on merging the reviews and ratings of ASINs within a parentage. Objective: The objective of this SOP is to provide clear guidelines and instructions on how ...
Catalog SOP: How to Fix Trademark (TM) Infringement Yank
Who is this for? This is for all individuals and sellers whose listings get yanked due to trademark (TM) infringement. Objective: To outline the steps and guidelines for resolving trademark (TM) infringement issues and reinstating yanked lis...
Catalog SOP: Amazon Policy Violations Check
Who is this for : This is intended for team members responsible for conducting Policy Compliance Checks in a business or organization, and for those who need to be informed of any compliance issues found during the check. Objective : To establis...
Catalog SOP: Design Rights Infringement
Who is this for? This is for Amazon UK sellers who may face issues of design rights infringement on their product listings. Objective: This SOP (Standard Operating Procedure) aims to provide guidelines on how to address the infringement of des...
Catalog SOP: Error 8566
Who is this for? This procedure applies to all Amazon specialists and team members handling product uploads and managing Amazon Seller accounts. Objective: To provide a clear and concise process for identifying and resolving Amazon error code ...
Catalog SOP: Feed Processing Error Code - 90114
Who is this for? This is for All individuals who are encountering 90114 errors. Objective: To ensure that all are able to address the 90114 error whenever it appears in the processing report. Error Code: 90114 Error Message: The "VALUE_O...
Catalog SOP: Request A Bin Check To Amazon
Who is this for? Anyone who needs to address bin checks Objective: Bin checks are internal reviews by Amazon. Amazon is going to look through the bin that belongs to you as a seller, or the shelf that you own. They will check if the produc...
Catalog SOP: FBA Storage Capacity Limits
Who is this for? Individuals who are responsible for managing FBA storage capacity limits. Objective : To provide an overview of the current storage limits and potential solutions that can be implemented to improve storage capacity. Amazo...
Catalog SOP: Unauthorized Merging of Two Parent ASINs
Who is this for? This is intended for individuals who needs to resolve the merging of two-parent ASINs that were not authorized. Objective: The purpose of this is to provide guidance regarding the correct process for separating two parent AS...
Brand Registry SOP: Letter of Authorization - Creating Listings for Non-Brand Registered Accounts
Who is this for? Intended for Amazon sellers that are non-brand registered. Objective: This document serves as a guide on how to submit a Letter of Authorization and successfully list a product without a registered brand account. Overview...
Catalog SOP: Error 8541
Who is this for? This is for all individuals encountering an error while updating a listing's attributes. Objective: To ensure that all are able to address the 8541 error whenever it appears in the processing report. Error Code: 8541 - This ...
Catalog SOP: Update FBA Weight and Dimension (Cubiscan)
Who is this for? Individuals who are responsible for managing inventory Objective: To ensure accurate and up-to-date product measurements and prevent clients from being overcharged for shipping due to incorrect dimensions and weights. Ite...
Catalog SOP: How to Fix Hidden Price
Who is this for? This is intended for everyone who comes across hidden pricing errors on the Amazon detail page. Objective: The objective is to provide guidance and solutions for hidden pricing. Walkthrough Video : https://www.youtube.com/w...
Catalog SOP: How to Remove a Listing from a Parentage
Who is this for? This is for individuals who need to remove a listing from an existing parentage. Objective: This SOP intends to give guidance on how to successfully remove a listing from an existing parentage. Ways to remove a listing fr...
Catalog SOP: How to Break a Parentage
Who is this for? This is intended for individuals who need to break a parentage in their catalog variation Objective: This is to provide you guidance to know how to break the parentages properly and have a clear understanding of the steps in...
Catalog SOP: Feed Processing Error Code: 98888
Who is this for? All individuals received error code: 98888 while updating a listing using a flat file. Objective: To ensure that all are equipped to resolve error code 98888, they need to understand how to troubleshoot it. Error Code: 98888 m...
Catalog SOP: Feed Processing Error Code - 5665
Who is this for? This is for All individuals who are encountering 5665 errors. Objective: To ensure that all are able to address the 5665 error whenever it appears in the processing report. Error Code: 5665 Error Message: This type of ...
Catalog SOP: How to Merge ASINs
Who is this for? Individuals who wanted to merge identical listings. Objective: The purpose of this document is to present a step-by-step guide to merging the ASINs. Overview: ASIN merging is a valuable strategy for Amazon sellers who want...
Catalog SOP: Error 99001 and 90041
Who is this for? All individuals who are encountering 99001 and 90041 errors. Objective: To identify mandatory attributes, supply valid values for mandatory attributes, and enable the successful upload of the flat file. If mandatory attribu...
Catalog SOP: Error 13043, 90114
Who is this for: All individuals who are encountering 13043 and 90114 errors. Objective: To be able to list products with the correct price and enable the successful upload of the flat file. This error happens when the input value for the P...
Catalog SOP: Error 20002
Who is this for? All individuals who are encountering Error 20002. Objective: To be able to add a standalone listing to existing parentage with the correct variation theme and enable the successful upload of the flat file. Error 20002 happens...
Catalog SOP: Error 8026
Who is this for? All Individuals who are encountering Error 8026. Objective: To be able to list products that require approval, to be able to list new products in categories that require approval, and enable the successful upload of the flat f...
Catalog SOP: Feed Processing Error Code - 8115
Who is this for? This is for All individuals who are encountering 8115 errors. Objective: To ensure that all are able to address the 8115 error whenever it appears in the processing report. Error Message: This error occurs when you submit an...
Catalog SOP: Error 8058
Who is this for? All individuals who received error 8058 while updating a listing using a flat file. Objective: To ensure that all are equipped to resolve error code 8058, they need to understand how to troubleshoot it. The error occurs when ...
Catalog SOP: Error 90118
Who is this for? All individuals who are encountering Error 90118. Objective: To provide SKU within the allowed number of bytes and enable the successful upload of the flat file. This error occurs when the entered value for SKU exceeds the ...
Catalog SOP: Error 99003
Who is this for? All individuals who are encountering error 99003. Objective: To set up parentage correctly and enable the successful upload of the flat file. This error occurs when you are setting up a parentage, but a required value ...
Catalog SOP: Update Attributes Using Item Maintenance Form
Who is this for? The vendor may request from the Amazon vendor support team regarding specific attributes updates by filing a ticket and using the Item Maintenance Form. Objective: To ensure that the product information on Amazon is a...
Troubleshooting SOP: SAFE-T Claim Template
Who is this for? F or individuals who need to make a Safe T claim . Objective: To help us learn the process of filing Safe T claims and ensure that all Safe T claims submitted are processed ...
Catalog SOP: Download Category Listings Report
Who is this for? This is intended for Amazon Sellers who want to safeguard their listings against data loss, inaccuracies, and hijackers. Objective: The objective of this SOP is to provide guidance for Amazon Sellers on how to generate ...
Catalog SOP: Listing Partial Update (Flat File)
Who is this for? This is intended for Amazon Sellers and other individuals responsible for updating listing information on Amazon. Objective: To provide a step-by-step guide for Amazon Sellers to update listing attributes using flat files. Th...
Catalog SOP: Wrong Brand Name in Stores Manager
Who is this for: For Amazon sellers who have added the wrong brand name in their store and need to have it removed. Objective : To provide a step-by-step guide for Amazon sellers who need to remove a brand name from their Store Manager. Check...
Catalog SOP: Breaking a Phantom Parentage
Who is this for? This SOP for Breaking a Phantom Parentage is intended for those who have encountered phantom parentage issues and need guidance on resolving them. Objective: The objective of this SOP is to provide a clear and efficient pro...
Merchandising SOP: Classify Your Products Using Browse Tree Guides
Who is this for? This is for individuals who would like to classify their product's browse node ID. Objective: This SOP aims to provide a step-by-step guide on how to classify the reader's products using Amazon's Browse Tree Guides (BTGs). BTG...
Troubleshooting SOP: Unlink CA/MX Inventory From US Inventory
Who is this for? This Catalog SOP is for Amazon sellers who are currently selling in the US, CA, and/or MX marketplaces and want to separate their CA/MX Inventory From US Inventory. Objective: The objective is to delink the inventory of th...
Merchandising SOP: Download a Category Specific Template
Who is this for? This is for Amazon sellers and other individuals responsible for updating listing information or creating new listings on Amazon in bulk. Objective: Ensure accurate categorization of products by assigning them to a specific cat...
Catalog SOP: Editing an Enrolled Vine Product on Vendor Central
Who is this for? All individuals who want to edit current Amazon Vendor Central Vine enrollment. Objective: To be able to successfully edit the current Amazon Vendor Central Vine enrollment. To modify a product enrolled in the Vine Progra...
Troubleshooting SOP: How to Fix Federal Communications Commission (FCC) Yanks
Who is this for? This is for all individuals and sellers that will receive the FCC Yanked listings and wanted to learn more about the FCC Yank reinstatement procedure. Objective: This Standard Operating Procedure (SOP) will help you understan...
Catalog SOP: Children's Product Safety Request Or Children’s Product Certificate (CPC)
Who is this for: This is for all individuals and sellers that sell consumer products designed or intended primarily for children 12 years of age or younger. Objective: This Standard Operating Procedure (SOP) will help you understand ...
Troubleshooting SOP: How to Fix Search Suppressed
Who is this for? Individuals who are trying to fix their Search Suppressed listings. Objective: To rectify search-suppressed listings and remove the suppression. When Amazon suppresses a listing, it is removed from visibility in both search...
Troubleshooting SOP: How to Email Seller Executive Relations
Who is this for? This is for all individuals and sellers that are unable to resolve their issues through seller support help. Objective: This SOP aims to provide clear guidance and knowledge about How we can escalate our any major issue whe...
Troubleshooting SOP: UPC to GS1 Change Update
Who is this for? This is intended for individuals who will be changing the UPC to a GS1 barcode. Objective: This document is intended to guide Amazon sellers on how to change their UPC to a GS1 barcode (applies to active FBA/FBM listings). ...
Troubleshooting SOP: UPC Upload Error (UPC Codes Don't Match Product) Fix
Who is this for? The SOP is for sellers who are experiencing the UPC upload error when trying to list new products and want to use legally purchased GS1 UPC codes. Objective: This is an SOP for overcoming the UPC upload error that many sel...
Logistics SOP: Package Dimensions and Weight Update
Who is this for? This SOP is intended for individuals who manage FBA (Fulfillment by Amazon) listings and are responsible for updating package dimensions and weight to lower FBA fees and get reimbursements. Objective: The objective of this S...
Catalog SOP: Disease, Medical & Pathogens Claims of Canada (CA)
Who is this for : This is for Amazon Canada sellers who are interested in selling dietary supplements with disease treatment claims licensed as Natural Health Products (NHP) in Health Canada. It is intended for those who need guidance on how to en...
Catalog SOP: Disease, Medical & Pathogens Claims of USA
Who is this for : This is intended for sellers operating in the USA Amazon marketplace who offer products that make disease, medical, or pathogens claims. This includes but is not limited to, manufacturers, distributors, and resellers of dietary s...
Catalog SOP: How to fix Medical Devices and Accessories Yanks
Who is this for: This SOP is for Amazon Sellers who are responsible for reinstating medical devices and accessories listings that have been yanked due to non-compliance with FDA regulations. Objective: The objective of this SOP is to provide cl...
Troubleshooting SOP: SDS Upload/HAZMAT Issues
Who is this for? This information is intended for Amazon sellers who list products classified as dangerous goods or containing potentially hazardous chemicals, materials, or components. It is crucial for these sellers to comply with Amazon's prod...
Catalog SOP: Purchase Quantity Variance Shortage Claims
Who is this for: This Amazon Catalog SOP: Purchase Quantity Variance Shortage Claims is for anyone who is responsible for managing inventory or logistics and is involved in the process of sending invoices to Amazon for a number of items. Obje...
Catalog SOP: Duplicate Bullet Points Audit and Troubleshooting
Who is this for? This is intended for Amazon sellers who need help locating and fixing technical issues that result in duplicate bullet points in their product listings. Objective: To accurately detect and effectively address any instances...
Catalog SOP: ASIN is not Eligible for A+ Content
Who is this for : This is for all individuals and sellers that are getting a warning message with their ASIN in A+ Content. That warning message states that "You are unable to add content to this ASIN because our system does not recognize this ASI...
Catalog SOP: Merging Variations
Who is this for : This is intended for sellers using Seller Central to manage their inventory and who need to merge variations and add variations from one Parent ASIN to another. It is useful for those who want to optimize their product listings...
Catalog SOP: Seller-Fulfilled Offers (MFN) Suspension
Who is this for : This is intended for account owners who are no longer eligible to offer seller-fulfilled offers due to the revocation of their eligibility. Objectives: This SOP will guide you on how to properly maintain the metrics...
Catalog SOP: Providing DMCA Counter Notice for Copyright Infringements
Who is this for: Intended for sellers whose ASINs have been taken down due to a copyright infringement claim. Objective: The SOP provides a guide on how to submit a DMCA (digital millennium copyright act) counter notice to address instances o...
Catalog SOP: How to Change Legal Entity
Who is this for? This is intended for Amazon sellers who want to change their legal entity. Objective: To provide guidance on how to update the legal entity and the steps to take when unable to update the legal entity. A legal entity i...
Catalog SOP: How to File a Ticket in Seller Central
Who is this for? This is for Amazon Sellers and other employees who need to get in touch with Amazon Seller Associates to escalate an issue within the Seller Central account. Objective: To provide a step-by-step process on how to file a tic...
Catalog SOP: Full Update Flat File
Who is this for: This is intended for Amazon Sellers and employees who are responsible for updating listings on Amazon. Objective: The objective of this SOP is to provide clear guidance on the process of conducting a Full Update for listings...
Catalog SOP: File Uploads - Delete-Relist
Who is this for: This is intended for Amazon Sellers and other individuals who are responsible for managing and updating product listings on the Amazon platform. Objective: To provide clear guidance on how to delete and relist a product on A...
Catalog SOP: How to Fix Listing Policy Violation
Who is this for? To anyone creating copies for Amazon product listings, every individual involved in the reinstatement process for Listing Policy Violations, anyone interested in learning more about Listing Policy Violations, and sellers seekin...
Catalog SOP: Error 5887
Who is this for? All individuals who are encountering 5887 errors. Objective: To ensure that all are equipped to resolve error code 5887 and they need to understand how to troubleshoot it. Description: Error 5887 means that you are up...
Catalog SOP: Video Rejected
Who is this for? This is for all individuals and sellers for those who upload videos on their listing but Amazon rejects them for some reason. Objective: This Standard Operating Procedure (SOP) will help you understand and fix the Rejected...
Merchandising SOP: How to Request GTIN Exemption
Who is this for? This is for Account Specialists preparing to list a product without a product ID. Objective: To ensure that the Account Specialists know how to request a GTIN (Global Trade Item Number) exemption and proceed with listing cre...
Catalog SOP: Product Condition Customer Complaint (Damaged/Defective)
Who is this for? This SOP is for the customer service team and warehouse staff who are responsible for handling customer complaints and ensuring that products are shipped to customers in good condition. Objective: To provide a Standard...
Catalog SOP: Copyright Infringement
Who is this for? This information is intended for account owners who want to learn how to address issues related to copyright infringement Objective: The purpose of this Standard Operating Procedure (SOP) is to guide how to troubleshoot an...
Catalog SOP: Mental Health Disorder and Sleep Disorder Claims
Who is this for? This is for Amazon sellers who are selling dietary supplements or cosmetics and are dealing with restricted product policy violations related to mental health and sleep disorder claims. It is also for sellers who want to avoid su...
Catalog SOP: Product Condition Customer Complaints (USED SOLD AS NEW)
Who is this for? This is for the warehouse staff, packagers, and management team who are responsible for ensuring that the products are packaged and shipped in good condition, and to prevent customer complaints related to product condition. O...
Catalog SOP: Seller Fulfilled Prime Deactivation
Who is this for? This is for Amazon sellers who are enrolled in the Seller Fulfilled Prime program or planning to enroll in the program. It is also for sellers who have been suspended from the program due to poor performance and want to reinstate...
Catalog SOP: Product Condition Customer Complaints (Expired)
Who is this for? This is for employees in charge of quality control, warehouse management, and shipping departments in a company that sells products on Amazon or other online marketplaces. Objective : To provide a Standard Operating Procedure (...
Catalog SOP: Product Authenticity Customer Complaint
Who is this for : This is for sellers on Amazon who receive customer complaints regarding the authenticity of their products. It provides a framework for the seller to investigate the issue, take corrective actions, and appeal to Amazon. Objecti...
Merchandising SOP: Seller Central Terms and Definitions
Who this is for? This SOP is designed for marketing and sales teams, customer service representatives, and any other individuals responsible for managing and maintaining Amazon Seller Central accounts. This document is also useful for individuals...
Catalog SOP: Seller Central URLs
Who is this for: This information is for sellers who want to access their Seller Central accounts on Amazon's various marketplace. Objective: To provide sellers with a comprehensive list of Seller Central URLS by the marketplace to aid sellers in...
Cases SOP: Case creation and monitoring basics
Who is this for: Brand Team Objective: Case creation and monitoring basics. Step by step process for opening cases, monitoring and updating Asana Article information and steps.: Case Creation and Monitoring Basics Before Opening...