1. Click “Help” on the upper right corner of the Seller Central dashboard.
2. Click “Get help and resources”.
3. On the Get Support page, Choose the issue from the menu or click “My issue is not listed” if you can’t find it in the menu.
4. If your issue is not listed, Provide a short and concise description of the problem. If you updated a listing manually and via flat file, mention these here and add the Batch ID as well. You can also attach screenshots showing the actual error or any screenshots to prove your point. Note: Ideally, we keep the maximum number of SKUs attached in one case to 5. If you need to ticket for more than 5 SKUs, you may file separate tickets.
5. Click on a category that relates to the reason you're filing the case. For product information-related issues, choose "Products, Listings, or Inventory"
6. Make sure you update the short description and choose "email" as your contact method.
7. Enter your email address to receive email notifications from Seller Support, including any updates or requests for additional information needed to resolve the case. They may request proof of product ownership, such as a link to the product on the client's website displaying the UPC or a GS1 certificate.
8. Carefully review the information above and then submit it.
Note: The exact steps may vary based on the type of case you're creating and the reason for the case.
