Ticketing Walmart Support for Content and Image Update (Multiple Listings)
Who is this for? For various teams or individuals responsible for updating the content on the Walmart platforms.
Objective: To evaluate and improve the visibility and performance of a product listing on Walmart. To Identify any areas for improvement and implement changes for multiple listings if necessary.
To file a ticket to Walmart for updating the Title, Description, Key Features, Images, etc.
First, prepare any proof of UPC.
- Link to Manufacturer's website for a specific item
- Image of the product with the product’s title and UPC in clear view
- Receipt from GS-1 and screenshot from GS-1 showing that you are the owner of the GTIN
- Another reputable retail website that shows matching UPC or Model Number
- Most recent feed ID.
Instruction:
1. Log in to Walmart seller central account. Go to https://seller.walmart.com/
2. Once logged in, click Help -> Contact Partner Support.
3. Select Item and Inventory from the support category.
4. Choose Content update errors.
5. Click No.
6. Choose Open a case via Email.
7. You will be redirected to the case screen where you need to fill out or answer the following information
- This ticket is related to
Seller Center
- Subject line
You can put "Title, Description, and Key Features Update Error" if the case is about the title, description, and key features update.
- What are you trying to accomplish?
Update Item Content
- Are you facing this issue with a single item or multiple items?
Multiple
- What were you trying to update?
Choose from the drop-down and click all the attributes that need to update.
- Download the CSV file template by clicking the download button.
Open the file and fill out the following information and save.
- Product ID (GTIN/UPC/ISBN)
- Incorrect Content?
Can be the title, description, key features, etc
- What is the correct content? Or image URL?
Input the correct or proposed value
- Proof of UPC being correct
Link to Manufacturer's website for a specific item
Image of the product with the product’s title and UPC in clear view
Receipt from GS-1 and screenshot from GS-1 showing that you are the owner of the GTIN
Another reputable retail website that shows matching UPC or Model Number
- URL to Proof of UPC
- Please provide the most recent feed ID.
You can get this by going to Activity Feed (make sure to provide the correct feed ID)
- Tick the confirmation box and hit Submit Case & Upload Files
Sample of filled-out information
8. A case ID will be generated and an option to upload the file will show up. Upload the filled-out CSV file. A message will prompt that the upload is successful. Save the case ID for following-up or monitoring purposes.
9. To monitor or to follow up on your case click Help and choose View Case History.
10. Find the case ID and click the ID link to read Walmart support’s reply. 
If the case is resolved, verify the changes in the backend and detail page. If not yet resolved, respond to the case accordingly.
