Who is this for? All individuals who are encountering 5887 errors.
Objective: To ensure that all are equipped to resolve error code 5887 and they need to understand how to troubleshoot it.
Description:
Error 5887 means that you are uploading a generic product. It doesn't have a brand name, you may not have control over the brand or it could also mean that it doesn't have an identifier UPC, EAN, or GTIN exemption type.
If you have a 5887 error on a specific column attribute on a flat file upload, you can often just delete the column of that attribute and re-submit and get a successful upload.
Instructions:
- Try uploading with the brand name field blank
- Delete the brand name field column and try uploading
- Double check ASINs are clear for GTIN exemption
- If the seller has a brand name but no TM, try uploading with that name in the brand name field
