Level 3 SOP: Seller-Central Daily Checks

Daily Checks in Seller Central Account Procedures:

B2B

• B2B > Manage Quotes

1. Check there aren’t any pending, if there are – send screenshot to Matt and Josh

Performance

• Performance > Account Health

1. Check Healthy Account Health Rating
2. Order Defect Rate = 0%
3. No Issues or Violations in Policy Compliance
4. Shipping Performance, we are meeting all targets
5. No Product Compliance Requests
6. Essentially make sure all 0s and no Red Warnings

• If there is a violation, click into it and see if its an easy appeal.
• An Easy Appeal would be checking boxes that acknowledge violation and say we will do better or do a quick quiz to show Amazon we are up to date on their policies.
• Anything not easily resolvable, escalate to Level 2
• If account Inactive or At Risk Elevate to Level 1

1. Positive should be 100%
2. If there is a neutral or negative, go to Actions, click drop down arrow, Request Removal, Select Yes
3. This should Strike Through Negative review

• These negative reviews are due to fulfillment issues and since we use FBA, Amazon will remove them
• Also, will be removed if it’s a product review because these should not be showing on our SELLER Feedback

1. No Claims Found

1. You have no chargebacks

1. Check that there are none unread messages, if there are they are probably related to a policy violation that you would have seen in account health

• If something requires Immediate Action, escalate to Level 2

1. Very Poor should be 0, if not investigate products and make sure it’s not an issue we are not aware of.

• Usually, poor ratings come from product defects, expiration, or breakage.
• Make sure these are issues we are aware of and go to the Edit Detail Page to ensure all information is correct in the back end.

Reports

• Reports > Business Reports

1. By Date > Sales and Traffic

• Check for major anomalies
• If there is a dip that seems significant, Escalate to Level 2

Inventory

• Inventory > Manage All Inventory

1. Check Inactive, ensure that items out of stock are typical for the time of year or for that brand

• If something looks off check Out of Stock Report (Brand Management > Reports > Out of Stock > most up to date excel file)
• This is made for Marisa weekly and if it is included, she is aware

• Ensure that top sellers have enough inventory for 60ish days
• If they do not > Escalate to Level 1

Pricing

• Pricing > Pricing Health

1. Pricing Opportunities

• If anything is price suppressed, it will display here.
• You can tell something is price suppressed by the Competitive Price or the Reference Price being drastically lower than our List Price
• If something is price suppressed, Escalate to Level 2