Before a customer can buy your items in your FBA Inventory, it needs to be received at the fulfillment center. Most items are received by Amazon successfully. If there’s ever a difference between the number of units sent and the number of units received after Amazon closes the shipment, you can identify it in the shipment summary to learn more about the discrepancies.
To submit a reconciliation request to research the discrepancy, Amazon needs the following:
- Supplier invoice
- A receipt from another seller
- A signed packing slip or similar document
For LTL and FTL shipments, Amazon needs a Bill of Lading (BOL) that lists the number of boxes and total shipments. The BOL must be stamped by Amazon to verify proof of delivery and should be available through your carrier.
For Small Parcel Delivery (SPD), keep receipts from your carrier that shows the weight of each box they received.
How to submit a reconciliation request for a shipment?
1. Go to Inventory → Shipments → Locate the shipment you want to review in the shipping queue.
Note: Make sure that the status is closed or shipment is eligible for reconciliation.
2. If the units expected and units received don’t match, click the Track Shipment button and then click on the Contents tab to learn more about the discrepancy.
3. For each discrepancy that is eligible for reconciliation, make the appropriate selection in the drop-down menu.
• Select ‘Units not Shipped’ - to confirm that you or your supplier didn't ship the number of units indicated by a negative discrepancy.
• Select ‘Extra Units Shipped’ - to confirm that you or your supplier shipped the number of additional units indicated by a positive discrepancy.
• Select ‘Research Missing Units’ - if you confirm that the number of units indicated by the negative discrepancy was included in your shipment and you want them investigated.
• Select ‘Research Extra Units’ - if you confirm that the number of units indicated by the positive discrepancy was not included in your shipment.
4. After selecting an option for each eligible discrepancy, upload a document that verifies you own the inventory associated with each discrepancy you requested for research.
5. When your reconciliation is complete, click the ‘Preview your Request’ button, then the ‘Submit’ in the pop-up. The status column next to an eligible discrepancy will say “Case Submitted”
