To navigate to the Shipment Reconciliation tool:
- On the Inventory tab, click Shipments.
- Find your shipments and then click Track Shipment.
- On your shipping workflow, click the Contents tab.
The Contents tab on the Shipment summary page will display the status of the units as they are received. If there are any differences between what you have sent in the shipment and what is received, use the tools within the Contents tab to:
- Get detailed information about discrepancies between your shipping plan and what the fulfillment center received
- Provide more information about the shipment contents
- Request an investigation for missing or overage items
Things to check before submitting a request to reconcile shipment:
- Shipment must be eligible for investigation.
- Proof of inventory ownership (Invoice or packing slip).
- Proof of delivery (POD): For LTL or FTL shipments, a bill of lading showing the number of boxes in the shipment and the total weight when it was picked up by the carrier. The document must be stamped by Amazon confirming that the shipment was received and signed for at the fulfillment center. Your carrier should have a copy of this document. This information helps verify that the entire shipment was picked up and shipped as expected.
Products in the shipment that are eligible for additional research will have “Action required” options for you to select from in the Status column. Every product with a status of “Action required” must have an option selected before you can preview and submit the research request.
Submit and Upload documents
Use the Choose File button to select all documents and the Upload button to attach documents to the research request.
Follow the document best practices below to avoid delays in your request:
Resolution should be 2,000 x 1,500 pixels or higher
The document should be properly oriented (not sideways or upside down)
Only one document per submission, uploaded in a single file
Submit only .jpg, .jpeg, .png, .tif, .tiff, or .pdf file formats
Preview and submit your request
After you have classified the discrepancies remaining on your shipment, click Preview your request, review the information, and, if everything is correct, click Submit Request. The submission will create a case with Selling Partner Support for the products that require research.
After submitting the request, you will be provided with a case number, which will also be shown in the Shipment Reconciliation tool when you next visit the page. You can watch for status updates and communications by clicking on the case number or going directly to your Case Log.
Go to this help page for more information about how to reconcile FBA shipments: https://sellercentral.amazon.com/help/hub/reference/G201214140
