Who is this for? Intended for individuals who are responsible for order management and fulfillment within an e-commerce business. It can be used by order processors, inventory managers, or any personnel involved in processing and fulfilling customer orders.
Objective: The objective of the SOP for downloading a new orders report is to provide a step-by-step guide on how to retrieve the latest report containing new orders from an e-commerce platform. The SOP aims to ensure that the process of obtaining the new orders report is efficient, accurate, and accessible to relevant personnel for further order processing and fulfillment.
1. Navigate to the “Orders” Tab on the Top Menu of Seller Central and select “Order Reports” from the Drop-Down Menu.
2. From the Order Reports page, click the "New Orders" tab.
3. Under the “New Orders” tab, select a date range from the available Drop-Down Menu under the “Request Report” heading and click the “Request” button.
4. You can choose to include a sales channel column by ticking the relevant box. If you want to add or remove columns, click the “Add or remove order report columns” link in the top right side of the page.
5. Select or deselect the fields, and then click the “Save changes” button.
6. Your requested report will appear in the “Download Report” table below with a Report Status of “Request Submitted” and a Download Action of “Not Ready”.
7. Keep refreshing the page by clicking the “Refresh” button and a clickable button appears in the Download Action column, allowing you to download the report in .csv format.
