RivrHub Playbook
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Amazon
Account Setup
Amazon SOP: Insurance Certificate Uploading
Advertising
Advertising SOP: Setting Up a Budget Cap
Advertising SOP: How To Use Bulk Comparison Tool or Jan's Tool
Advertising SOP: Setting Up a Budget Cap
Advertising SOP: How Advertising Bidding Strategies Work
Advertising SOP: How to find ASIN-based ACOS and Conversion Rate in Ad Account
Advertising SOP: Budget Rules
Advertising SOP: Sponsored Products Placement Report
Advertising SOP: Analyzing Ad Account using Restock Report
Advertising SOP: Negation Guidance
Advertising SOP: Advertising First-Time Setup and Segmentation
Advertising SOP: Bulk Negation Tool
Advertising SOP: How to Download Advertising Invoice
Advertising SOP: Best Practices on Campaign Segmentation
Advertising SOP: Bulk Operations - Bid Adjustment
Advertising SOP: Amazon Advertising Reports
Advertising SOP: Campaigns in every Account
Advertising SOP: How to Set Up Ad Campaigns on Seller Central
Advertising SOP: Sponsored Products Purchased Product Report
Advertising SOP: Sponsored Product Targeting Report
Advertising SOP: How to Delete Scheduled Advertising Reports
Advertising SOP: Steps to Reduction of Wasted Spend (Overspending Account)
Advertising SOP: Creating an Advertising Report
Advertising SOP: Optimizing Ad Copy with Chat GPT
Advertising SOP: PPC FAQs To Enrich Your Amazon Advertising Knowledge
Advertising SOP for Excel Macro Usage: Streamlining Bulk File Filtering and Bulk Optimizations
Advertising SOP: Find Overoptimized, Underoptimized, or Wasted Spend Targets Using Bulk
Advertising SOP: Advertising and Promo Billing
Discounts
Basics & Settings
Level 3 SOP: Seller-Central Daily Checks
Basics & Settings SOP: How to Print GS1 Certificates
Level 3 SOP: Daily Checks in AMC
Basics & Settings SOP: Add User to Vendor Central
Basics & Settings SOP: How to Create an Attribution Tag
Basics & Settings SOP: How to Change Amazon Email Address Login Settings
Basics & Settings SOP: How to Make HTML Tags
Basics & Settings SOP: Uploading COGs
Basics & Settings SOP: How to do a Viral Launch
Basics & Settings SOP: Managing Suppressed Prime Exclusive Discounts
Basics & Settings SOP: Listing Audit
Basics & Settings SOP: Viewing Prime Exclusive Discount Costs and Performance
Basics & Settings SOP: Seller Central Out of Stock Report
Basics & Settings SOP: Calling Amazon
Brand Protection
Transparency
Transparency SOP: FBA Shipment Printing
Brand Protection SOP: Removing 3P Sellers and Rogue Sellers from Amazon
Brand Protection SOP: Brand Protection Overview
Brand Protection SOP: Retract a Report of Infringement
Brand Protection SOP: Remove Unauthorized Sellers (Hijackers)
Brand Registry
Brand Registry SOP: Copying Brand Store to Another Marketplace
Brand Registry SOP: No Product Listed in Store (Brand Node Issue)
Brand Registry SOP: How to Fix Brand Store Rejection
Brand Registry SOP: Add ASINs to Brand Store, Brand Story, and A+ Content
Brand Registry SOP: Fix Brand/Store Byline
Brand Registry SOP: How To Update Brand Name
Brand Registry SOP: Brand Registry Enrollment
Brand Registry SOP: Brand Registry Ticket Cases & Updates
Brand Registry SOP: Errors while Enrolling for Amazon Brand Registry
Brand Registry SOP: Unenroll Brand from Brand Registry
Brand Registry: Amazon Brand Registry - Project Zero
Brand Registry SOP: How to Report Patent Infringement
Brand Registry: SOP: Brand Registry Roles
Catalog
Catalog SOP: Update the Title, Bullets, Description, and other attributes
Catalog SOP: Category Gating - Template
Catalog SOP: Business Pricing and Tiered Discounts
Catalog SOP: Managing Your Sales Conversion
Catalog SOP: How to download an Open Listings Report Lite
Catalog SOP: Download a Subscribe and Save Forecasting Report
Catalog SOP: Editing a Prime Exclusive Discount
Catalog SOP: Editing a Coupon
Catalog SOP: Canceling a Coupon
Catalog SOP: Running a Coupon Again
Catalog SOP: Managing Deactivated Coupons
Catalog SOP: Advertising a Coupon
Catalog SOP: Viewing Coupon Costs and Performance
Catalog SOP: Creating a Product Selection
Catalog SOP: Creating Promotion Terms and Conditions
Catalog SOP: Advertising a Social Media Promo Code
Catalog SOP: Editing a Social Media Promo Code
Catalog SOP: Canceling a Social Media Promo Code
Catalog SOP: Duplicating an Existing Social Media Promo Code
Catalog SOP: Viewing Social Media Promo Code Costs and Performance
Catalog SOP: Creating a Percentage Off Promotion
Catalog SOP: Editing a Percentage Off Promotion
Catalog SOP: Cancelling a Percentage Off Promotion
Catalog SOP: Duplicating an Existing Percentage Off Promotion
Catalog SOP: Viewing Percentage Off Promotion Costs and Performance
Catalog SOP: Editing a Buy One Get One Promotion
Catalog SOP: Cancelling a Buy One Get One Promotion
Catalog SOP: Duplicating an Existing Buy One Get One Promotion
Catalog SOP: Viewing Buy One Get One Promotion Costs and Performance
Catalog SOP: Creating a Promo Code
Catalog SOP: Brand Tailored Promotions
Catalog SOP: Account Audit - Client Name (Template)
Catalog SOP: FBA Restock Report Based on Seasonality Events
Catalog SOP: How to Set Up a Coupon
Catalog SOP: How to Create Deals (Lightning and Best)
Catalog SOP: How to Create Prime Exclusive Discount
Catalog SOP: Creating Promotion Code
Catalog SOP: Editing Pricing
Catalog SOP: Adding, Editing and Removing Videos
Content
Storeposts
Storepost SOP: Amazon Store Posts
Storeposts SOP: Creating Amazon Social Posts
A+
Creative SOP: A+ Content Design
Creative SOP: Design on Amazon - Best Practices
Creative SOP: Premium A+ Content
Creative SOP: Duplicating A+ Content to Another Marketplace
Main Listing
Main Listing SOP: Amazon Photo Rules & Guide
Main Listing SOP: Amazon Image Best Practices
Brand Story
Images
Images SOP: Uploading Images SalesForce
Images SOP: Listing Images
Catalog SOP: 360 Images
Design
Creative SOP: A+ Content Design
Creative SOP: Design on Amazon - Best Practices
Creative SOP: File Stage Organization
Storefront
Storefront SOP: Schedule Brand Store Versions
Storefront SOP: How to Update the Vanity or Short Store URL
Storefront SOP: VC Image/Video Upload
Inventory Management
Inventory SOP: Fixing Stranded Inventory with a Listing Error
Inventory SOP: Download a Stranded Inventory Report
Inventory SOP: Stranded Inventory (Inventory Error)
Catalog SOP: Download a Small and Light Inventory Report
Listing Creation and Management
SEO SOP: Amazon Honeymoon Period
Listing Creation & Management SOP: ASIN Creation
Listing Creation & Management SOP: Creating Titles and Bullet Points
Listing Creation & Management SOP: Variation Creation
Listing Creation & Management SOP: Editing Variations Manually
Listing Creation & Management SOP: Update Product Listings Manually
Listing Creation & Management SOP: How to Update a Variation Theme
Listing Creation & Management SOP: Adding SKU_ASIN to Existing Parentage
Listing Creation & Management SOP: Parentage Creation
Listing Creation & Management SOP: Creating Multiple Offers (MFN + FBA) for an ASIN
Listing Creation & Management SOP: How To Create Virtual Bundles
Listing Creation & Management SOP: Updating Product Listing Images
Listing Creation & Management SOP: How to Transfer Subscribe and Save Subscriptions
Listing Creation & Management SOP: How to Add ASINs/SKUs in the Subscribe and Save program
Listing Creation & Management SOP: SC Bulk Image Upload
Listing Creation & Management SOP: Title Limits per Category
Listing Creation & Management SOP: Export Reviews per ASIN Using Helium 10 Extension
Listing Creation & Management SOP: Product Document Upload
Listing Creation & Management SOP: How To Identify & Solve Active Listings With No Sales Rank
Listing Creation & Management SOP: How to Set the Available Quantity for Merchant Fulfilled SKUs
Listing Creation & Management SOP: Creating Seller Fulfilled Prime SKUs for Your ASINs
Listing Creation & Management SOP: Setting the Available Quantity for Seller-Fulfilled Prime SKUs
Listing Creation & Management SOP: Listing Customization Tutorial
Listing Creation & Management SOP: Checking Your Performance Metrics for Seller-Fulfilled Prime
Listing Creation & Management SOP: Using the Lister Loader Template
Listing Creation & Management SOP: Creating Variations Manually
Listing Creation & Management SOP: How to Delete a Listing
Logistics & FBA Shipments
Logistics SOP: FBA Shipment inventory removals/logistics in Amazon
Logistics SOP: Setting up the Returns Policy for your Merchant Fulfilled Orders
Catalog SOP: Setting up Return Settings for Merchant Fulfilled SKUs
Catalog SOP: Setting up a New Shipping Template for Seller Fulfilled Prime SKUs
Catalog SOP: Remove Inventory from a Fulfillment Center
Catalog SOP: How to Download Restock Inventory Report in Seller Central
Catalog SOP: Download a Customer Shipment Sales Report
Catalog SOP: How to Generate a Recommended Removal Report
Catalog SOP: Create Inbound or Outbound Order in Flowspace (3PL Shipment)
Catalog SOP: Download an Amazon Fulfilled Shipments Report
Catalog SOP: Download a Removal Shipment Detail Report
Catalog SOP: How to Generate a Removal Order Detail Report
Catalog SOP: Restock Report (Part1)
Logistics SOP: AAA Cooper Freight for FBA Shipments
Logistics SOP: FedEx Small Package Shipping
Logistics SOP: FBA Shipment Creation Process
Catalog SOP: FBM Late Shipment
Catalog SOP: FBA Shipment Reconciliation
Catalog SOP: How to Reconcile FBA Shipments - Missing and Overage Units
Catalog SOP: Shipping Template for FBM Listings
Catalog SOP: FBA Removal Order
Catalog SOP: Return Status and Issue Refunds (MFN)
Catalog SOP: How to Print Amazon Barcodes
Catalog SOP: How to Cancel FBA Removal Order
Catalog SOP: How to Cancel FBA Shipment
Merchandising SOP: Switching Fulfillment Methods between FBA and FBM
Catalog SOP: How to Change FBM Shipping Cut-Off Times
Catalog SOP: Set up European Fulfillment Network (EFN)
Merchandising & Pricing
Merchandising SOP: Amazon List Price MRSP
Catalog SOP: How to Use Bagels for Unanswered Questions
Catalog SOP: Locating Browse Tree
Catalog SOP: Managing Pricing
Catalog SOP: Managing Inactive Inventory
Catalog SOP: Managing Inventory Amazon Fulfills
Catalog SOP: Managing Listing Enhancements
Catalog SOP: Reading Your Pricing Dashboard
Catalog SOP: Managing Your Buy Box Percentage
Catalog SOP: Managing Your Price Competitiveness
Catalog SOP: Managing Your Fee Discounts
Catalog SOP: Creating a New Automated Pricing Rule
Catalog SOP: Download a Reserved Inventory Report
Catalog SOP: How to download an Inventory Report
Catalog SOP: How to download an Open Listings Report
Catalog SOP: How to download a Cancelled Listings Report
Catalog SOP: How to download an Inactive Listings Report
Catalog SOP: How to download an All Listings Report
Catalog SOP: Fixing Price Alerts
Catalog SOP: Download a Sold Listings Report
Catalog SOP: Download a Listing Quality and Suppressed Listing Report
Catalog SOP: Download a Dangerous Goods Status Report
Catalog SOP: Download a Referral Fee Preview Report
Catalog SOP: Download an Amazon Fulfilled Inventory Report
Catalog SOP: Download a High Volumes Listing Report
Catalog SOP: Creating a Referral Fee Discounts Report
Catalog SOP: Download a Manage FBA Inventory Report
Catalog SOP: Download a Manage FBA Inventory Archive Report
Catalog SOP: Download an Inbound Performance Report
Catalog SOP: Download an Exportable Inventory (US) Report
Catalog SOP: Download a Subscribe and Save Performance Report
Catalog SOP: Download an All Orders Report
Catalog SOP: How to Generate a Promotions Report
Catalog SOP: How to Generate an Amazon Fulfilled Shipments – Tax Remittance Report
Catalog SOP: How to Generate a Fee Preview Report
Catalog SOP: How to Generate an Inventory Storage Overage Fees Report
Catalog SOP: How to Generate a Monthly Storage Fees Report
Catalog SOP: How to Generate an Aged Inventory Surcharge Report
Catalog SOP: How to Generate a Reimbursements Report
Catalog SOP: How to Generate an FBA Customer Returns Report
Catalog SOP: How to Generate a Replacements Report
Catalog SOP: Downloading a Statement View Report
Catalog SOP: Downloading a Transaction View Report
Catalog SOP: Downloading an All Statements Report
Catalog SOP: Download Return Reports
Catalog SOP: Download a New Order Report
Catalog SOP: Scheduling a New Orders Report
Catalog SOP: Creating an Unshipped Orders Report
Catalog SOP: Download a Sales Dashboard Report
Catalog SOP: Creating a Sales and Traffic Report by Date
Catalog SOP: Creating a Detail Page Sales and Traffic Report by Date
Catalog SOP: Creating a Seller Performance Report by Date
Catalog SOP: Creating a Detail Page Sales and Traffic Report by ASIN
Catalog SOP: Creating a Detail Page Sales and Traffic by Parent ASIN Report
Catalog SOP: Creating a Detail Page Sales and Traffic by Child ASIN Report
Catalog SOP: Creating a Brand Performance Report
Catalog SOP: Creating a Sales and Orders by Month Report
Catalog SOP: Editing a Lightning Deal in Seller Central
Catalog SOP: Cancelling a Lightning Deal in Seller Central
Catalog SOP: Viewing Lightning Deal Costs and Performance
Catalog SOP: How to Check Hidden Suppression
Catalog SOP: Managing Suppressed Lightning Deals
Catalog SOP: Duplicating Brand Store to Another Marketplace
Catalog SOP: How to download an Active Listings Report
Catalog SOP: Removing a Prime Exclusive Discount
Catalog SOP: INVOICE - Proper Invoice Template for Amazon
Orders
Catalog SOP: Return Status and Issue Refunds (MFN)
Catalog SOP: Amazon Review Requests
Catalog SOP: Chemex Ottomatic Return Emails
Logistics SOP: FBA Customer Returns Reimbursements
Logistics SOP: Updating Tracking for your Merchant Fulfilled Orders via Seller Central
Catalog SOP: Finding a Refund Report on Amazon Seller Central
Catalog SOP: Chargeback/ A-Z Claims
Catalog SOP: Customer Service - Buyer Messages, Refund and Replacement
Product Development
Catalog SOP: Vine Setup
Catalog SOP: A/B Test (Product Description)
Catalog SOP: A/B Test (A+ Content)
Catalog SOP: A/B Test (Main Image)
Merchandising SOP: A/B Test (Product Title)
Catalog SOP: A/B Test (Bullet Points)
Catalog SOP: Enrolling a Product in the Vine Program on Vendor Central
Catalog SOP: Managing Enrolled Vine Products on Seller Central
Catalog SOP: Editing your Vine Enrolled Products on Seller Central
Catalog SOP: Cancelling your Vine Enrolled Products on Seller Central
Catalog SOP: How to Fix Errors in the Vine Program on Seller Central
Catalog SOP: Tracking Reviews of your Vine Enrolled Products on Seller Central
Reporting
SEO
SEO SOP: QA Checklist for Copywriting
SEO SOP: QA Checklist for Copywriting
SEO SOP: How to Construct Alt-Text and Add Them to A+ Content Images
SEO SOP: Using the Automated Prohibited Keyword List Filter Tool
SEO SOP: Create Meta Description Using Master Keyword List (MKL) + How to Set the Meta Description of Any Page in a Brand Store
SEO SOP: Create Meta Description Using Master Keyword List (MKL) + How to Set the Meta Description of Any Page in a Brand Store
SEO SOP: Phase 2 SEO - Incremental Indexing
SEO SOP: Phase 3 SEO - High Level Keyword Strategy for Advanced Keyword Striking Distance Rankings
SEO SOP: Amazon's Best Practices for Titles, Bullet Points, Descriptions, and Search Terms
SEO SOP: Phrases for Amazon Copy and Search Terms - Words You Can't Use
SEO SOP: Utilizing a Balanced Mix of Organic SEO and Sponsored Content for Maximum Visibility
SEO SOP: How to Construct Alt-Text and Add Them to A+ Content Images
SEO SOP: Competitor Research
SEO SOP: Indexing vs Ranking
SEO SOP: Organic Ranking Versus Sponsored Ranking
SEO SOP: Amazon Honeymoon Period
SEO SOP: Amazon's Best Practices for Titles, Bullet Points, Descriptions, and Search Terms
SEO SOP: Phase 4 - Intent-Based Strategy - Leveraging Conversion and Click-through Rates for Market Share Expansion
SEO SOP: Market Share Report
SEO SOP: Prohibited Amazon Terms & Phrases with Creative
SEO SOP: Optimization of Title, Bullets, & Description
SEO SOP: Market Share Report
AI
AI SOP: Delivering Excellent Customer Service through ChatGPT
AI SOP: ChatGPT-powered Optimization in Brand Communication and Customer Engagement
AI SOP: Conducting Blog Prompts with ChatGPT
AI SOP: Utilizing ChatGPT for Appeal Writing
AI SOP: Conducting Keyword Research with ChatGPT
AI SOP: Generating Product Ideas with ChatGPT
AI SOP: Creating Product Listing with ChatGPT
AI SOP: Review Analysis with ChatGPT
AI SOP: Optimizing Listing Prompts for Chat GPT
AI SOP: Bonus ChatGPT Prompts
Troubleshoot & Cases
Troubleshooting SOP: How to File a Negative Product Review Removal
Troubleshooting SOP: Creating Cases for Customer Unrefunded FBA Returns
Catalog SOP: Negative Feedback Removal
Catalog SOP: High ODR Account Suspension
Catalog SOP: Letter of Compliance
Troubleshooting SOP: Merging Reviews
Catalog SOP: How to Fix Trademark (TM) Infringement Yank
Catalog SOP: Amazon Policy Violations Check
Catalog SOP: Design Rights Infringement
Catalog SOP: Error 8566
Catalog SOP: Feed Processing Error Code - 90114
Catalog SOP: Request A Bin Check To Amazon
Catalog SOP: FBA Storage Capacity Limits
Catalog SOP: Unauthorized Merging of Two Parent ASINs
Brand Registry SOP: Letter of Authorization - Creating Listings for Non-Brand Registered Accounts
Catalog SOP: Error 8541
Catalog SOP: Update FBA Weight and Dimension (Cubiscan)
Catalog SOP: How to Fix Hidden Price
Catalog SOP: How to Remove a Listing from a Parentage
Catalog SOP: How to Break a Parentage
Catalog SOP: Feed Processing Error Code: 98888
Catalog SOP: Feed Processing Error Code - 5665
Catalog SOP: How to Merge ASINs
Catalog SOP: Error 99001 and 90041
Catalog SOP: Error 13043, 90114
Catalog SOP: Error 20002
Catalog SOP: Error 8026
Catalog SOP: Feed Processing Error Code - 8115
Catalog SOP: Error 8058
Catalog SOP: Error 90118
Catalog SOP: Error 99003
Catalog SOP: Update Attributes Using Item Maintenance Form
Troubleshooting SOP: SAFE-T Claim Template
Catalog SOP: Download Category Listings Report
Catalog SOP: Listing Partial Update (Flat File)
Catalog SOP: Wrong Brand Name in Stores Manager
Catalog SOP: Breaking a Phantom Parentage
Merchandising SOP: Classify Your Products Using Browse Tree Guides
Troubleshooting SOP: Unlink CA/MX Inventory From US Inventory
Merchandising SOP: Download a Category Specific Template
Catalog SOP: Editing an Enrolled Vine Product on Vendor Central
Troubleshooting SOP: How to Fix Federal Communications Commission (FCC) Yanks
Catalog SOP: Children's Product Safety Request Or Children’s Product Certificate (CPC)
Troubleshooting SOP: How to Fix Search Suppressed
Troubleshooting SOP: How to Email Seller Executive Relations
Troubleshooting SOP: UPC to GS1 Change Update
Troubleshooting SOP: UPC Upload Error (UPC Codes Don't Match Product) Fix
Logistics SOP: Package Dimensions and Weight Update
Catalog SOP: Disease, Medical & Pathogens Claims of Canada (CA)
Catalog SOP: Disease, Medical & Pathogens Claims of USA
Catalog SOP: How to fix Medical Devices and Accessories Yanks
Troubleshooting SOP: SDS Upload/HAZMAT Issues
Catalog SOP: Purchase Quantity Variance Shortage Claims
Catalog SOP: Duplicate Bullet Points Audit and Troubleshooting
Catalog SOP: ASIN is not Eligible for A+ Content
Catalog SOP: Merging Variations
Catalog SOP: Seller-Fulfilled Offers (MFN) Suspension
Catalog SOP: Providing DMCA Counter Notice for Copyright Infringements
Catalog SOP: How to Change Legal Entity
Catalog SOP: How to File a Ticket in Seller Central
Catalog SOP: Full Update Flat File
Catalog SOP: File Uploads - Delete-Relist
Catalog SOP: How to Fix Listing Policy Violation
Catalog SOP: Error 5887
Catalog SOP: Video Rejected
Merchandising SOP: How to Request GTIN Exemption
Catalog SOP: Product Condition Customer Complaint (Damaged/Defective)
Catalog SOP: Copyright Infringement
Catalog SOP: Mental Health Disorder and Sleep Disorder Claims
Catalog SOP: Product Condition Customer Complaints (USED SOLD AS NEW)
Catalog SOP: Seller Fulfilled Prime Deactivation
Catalog SOP: Product Condition Customer Complaints (Expired)
Catalog SOP: Product Authenticity Customer Complaint
Merchandising SOP: Seller Central Terms and Definitions
Catalog SOP: Seller Central URLs
Cases SOP: Case creation and monitoring basics
Account Health
Other Marketplaces
Walmart
Walmart SOP: Create Ticket to Walmart Seller Support
Walmart SOP: Walmart Parentage
Walmart SOP: Shelving Path or Category Path Update for Multiple Items
Walmart SOP: Shelving Path or Category Path Update for Single Item
Walmart SOP: Ticketing Walmart Support for Content and Image Update (Multiple Listings)
Walmart SOP: Walmart Listing Optimization Audit and Fix (Growth Opportunities)
Walmart SOP: Update Bulk Items in Walmart (Seller Fulfilled Type)
Walmart SOP: Update Single Item in Walmart (Seller Fulfilled Type)
Walmart SOP: Create Multiple Items in Walmart via Flat File (Seller Fulfilled Type)
Walmart SOP: Create an Offer for an Existing Item in Walmart
Walmart SOP: Create a Single Item in Walmart Manually (Seller Fulfilled Type)
Walmart SOP: Walmart Parentage via Maintenance Spec Sheet
Walmart SOP: Ticketing Walmart Support for Content and Image Update (Single Listing)
Walmart SOP: Walmart Keyword Research
Walmart SOP: Walmart Advertising
Walmart SOP: Walmart Core Terminology and Definitions
Walmart Sales Report Creation
Walmart SOP: Optimizing Bids
Walmart SOP: Requesting for GTIN/UPC Exemption on Walmart
Walmart SOP: How To Construct Master Keyword List (MKL) Through Helium10 Cerebro Reverse Product Lookup
Walmart SOP: Walmart Reduced Price Promotion
Walmart SOP: WFS Shipment Creation
Walmart SOP: Walmart Items Copy and Images Guideline and Requirement
Walmart SOP: How to Back Up Your Walmart Items Data
Walmart SOP: Walmart Seller Center Account Audit
Walmart SOP: WFS Inventory Report
Walmart SOP: Convert Seller-Fulfilled Items to Walmart-Fulfilled Manually
Walmart SOP: Convert Seller-Fulfilled Items to Walmart-Fulfilled via Template
TikTok
Target
Catalog SOP: Reconnect Excluded Offers in a Target Marketplace
Software & Systems
Sellercloud
General
Account Management
Getting Started Account Management
Welcome to Sellercloud’s Help Site
Access Sellercloud
Basics of Sellercloud
Customize Search Filters and Grid Columns
Sellercloud Video Tutorials
Frequently Asked Questions
Sellercloud Support
Sellercloud Terms and Definitions
Two-Factor Authentication (2FA)
Customize Your Sellercloud Interface
Global Search Options
Menu Options
Manage Plugin Channels
User Notifications
Sellercloud Dashboard (Home Page)
Compatible Hardware
Server Update Process
Request an SFTP or VAN from Sellercloud
Real-Time Connect (RTC)
Customers
Channel Customers
Channel Invoice Feature
Add a Channel Customer
Add and Apply Channel Invoice Payments
Create a Channel Invoice
Manage Channel Invoices
Manage Channel Payments
Wholesale Customers
Customer Groups Configuration
Customer Management Overview
Gift Cards
Customer Accounts Configuration
Merge Customers
Statement of Account
Third-Party Billing to Wholesale Customer Account
Wholesale Customers
Applications
Shipbridge
Getting Started with Shipbridge
Warehouse Locations and Stations
Update Shipbridge
Shipbridge Security Pin
Configure Shipping Label Printers
Shipbridge Configuration Wizard
Download and Install Shipbridge
Shipbridge Interface
Customize the Shipbridge Interface
Using Plugins in Shipbridge
Shipbridge Overview
Configure Shipbridge Options
Configure Generic Shipping Rules
Postage Log
Shipbridge Postage Log
Shipping (Shipbridge)
Shipbridge Third-Party Billing
Managing Saturday Delivery in Shipbridge
Print Shipping Labels in Shipbridge
Validate Shipping Address
Import Orders into ShipBridge
Ship an Order through ShipBridge Overview
Ship From Address in Shipbridge
Shipbridge End of Day (EOD) Forms
Weight and Dimensions in Shipbridge
Manage Payments in ShipBridge
Duties and Taxes for International Orders
Multi-Package Shipping through Shipbridge
Batch Shipping and Batch Printing in ShipBridge
Generic Shipping Service
Rate Shopping
Calculate Shipping Rates in Shipbridge
UPS
UPS Tab Overview
ConnectShip Account Integration
UPS Web Services Account Integration
FedEx
FedEx Account Integration
Configure FedEx
FedEx ETD and Commercial Invoices
Amazon (Shipbridge)
Amazon Shipping
Amazon Services: Buy Shipping
USPS
USPS Account Integration
USPS Rate Calculations
Shipbridge and Endicia DaZzle
DHL
Shipping with DHL Express
DHL eCommerce Account Integration
Troubleshooting
Collect Files in Shipbridge
Errors in ShipBridge
Shipbridge Settings for Backup/Restore
Other Carriers
Asendia Account Integration
Canada Post Account Integration
Royal Mail Account Integration
Shipping with Direct Link
Scan and Ship
Scan and Ship in Shipbridge
Confirmation Label Workflow
Imagebridge
Imagebridge
Receivebridge
Receivebridge Overview
Receive New Products through Receivebridge
Receive a PO in Receivebridge
Receive an RMA (Return) in Receivebridge
Receivebridge Settings
Sellercloud Mobile Applications
Orders
Invoices & Packing Slips
Invoice Settings
VAT Invoices
Word2PDF Invoices
Resend Tracking and Invoice Information
Word2PDF Labels
Order Fulfillment
Dropshipping
Dropship Configuration
Tracking Import for Orders and POs
Link an Order to a PO (Cross-Dock)
Share Vendors Across Companies
Inventory Levels when Dropshipping
Manage Vendor SKUs
Vendor Defaults
Dropshipping Workflow
Manage Vendor Properties
Vendor Invoices
Create Vendors
Merge Vendors
Manage Vendor Invoices Page
First-Party Logistics
Order Fulfillment Overview
Shipping API Settings
Shipping Overview
Orders Ship to US Territories (PR, GU, VI, MH)
Track Order Delivery Status
Ship Orders
Order Fulfillment Processes
Delay Tracking Upload
Order Promise Date (Ship-By Date)
Prevent Orders from Shipping
Rush Orders
Order Shipping Warehouse
Shipping Method Mapping
Failed Shipped Notifications
OK to Ship Workflow
Order Confirmation Workflow
Third-Party Logistics
CastleGate Fulfillment Account Integration
Order Management
Order Notes and Warnings
Export Orders
Manage Orders Page
Merge Orders
Order Management Overview
Orders Overview
Pending Order Reserves
Create New Orders
Order Details Page
Splitting an Order
Authorized Payment Orders
Predicted Shipping Details
Related Orders
Blacklist Orders
Custom Columns Overview
Order Rule Engine Use Cases
Order Shipping Tab
Replacement Orders
Import Old Orders
Clear Old Orders
Order Payments
Receive Order Payments
Order Types
Requires Attention Orders
Backorders
Quote Orders
Void Orders
Wholesale Orders Workflow
Gift Orders
Order Subtypes
Unknown Product Orders
On Hold Orders
Unpaid Orders
Picklists
Picklist Workflow
Returns and Refunds
RMA Labels Configuration
Final Sale Orders
Order Cancellation and Refunds Workflow
Returns and Refunds Overview
RMA Reasons and Resolutions
RMA Workflow
Tools (Orders)
Download Orders From a Channel
FBA
FBA Inbound Shipments
FBA Inbound Shipments Wizard
FBA Inbound Shipment Wizard > Tab 3: Prep Guidance
FBA Inbound Shipment Wizard > Tab 4: Boxing
FBA Inbound Shipment Wizard > Tab 5: Placement
FBA Inbound Shipment Wizard > Tab 6: Carriers
FBA Inbound Shipment Wizard > Tab 1: Shipment Details
FBA Inbound Shipment Wizard > Tab 2: Products
FBA Inbound Shipment Wizard > Tab 7: Labels & Shipping
FBA – Getting Started
Amazon Oversize Items – Product Size Tiers
FBA Shipments – Case Quantity Mode
FBA Hazardous Material Policy
FBA Planning Page
FBA Product Labels
FBA Reconciliation
FBA Removals
FBA Shipments – LTL Shipments
FBA Shipments – Non-Partnered vs. Partnered Carriers
FBA Unreceived Shipments
FBA Shipments – Add Products
FBA Shipment Box Defaults
Link an FBA Inbound Shipment to a PO
FBA Shipments – Troubleshooting Errors
FBA Inbound Shipments Details Page
Prepare FBA Qty
Manage FBA Shipments
FBA Inbound Shipments Workflow
FBA Inventory
FBA Inventory
Amazon Products: Fulfilled By Status
Predictive Restocking for FBA
Amazon’s FBA Restock Report
Amazon FBA SKU (FNSKU)
FBA Opportunities Report
Fulfillment by Amazon
FBA Returns and Reimbursements
Ship via FBA – Multi-Channel Fulfillment Overview
Amazon Multi-Channel Fulfillment – Feature Constraints
Products
Catalog
Catalog Management
Create Product SKUs
Create Products From a Channel
Restrict Products For Channel
Copy and Clone SKUs
Delete Products
Ready Products for Posting
Inactive Products
Launch Channel Listings
Manage Channel Listings
Product Publishing Tool
Manage Catalog
Discontinued Products
New SKU Creation SOP
Product Details
Accessories
Product Average Cost
Product Brands
Channel-Specific Images
Product Documents
Import Product Info
Jewel Properties
Product MAP, MSRP, and STP
Product Prices
Product Rebates
Manufacturers
Max Quantity per Package
Product Condition / Item Condition
Product Groups
Product History Records
Product Images
Product Labels
Product Shipping Preferences
Product Types
Proposition 65 Compliance
Repricing Products and Repricer Integrations
Shipping Package Types
Use Different UPCs for Channels
Product UPC
Product Details Page
Product Costs
Description Templates
SKU/UPC/Alias Reconciliation Report
Product Alias
Disconnect Price from Channels
Location Notes
Product Relationships
Kit Assembly Work Orders
Variation Images
Variation Dimensions
Variation Products (N-Matrix)
Kit Products
Related Products
Shadow Products
Shadow Persistency
Bulk Update Products
Bulk-Update and Custom Export Columns
Custom Export
Export Product Information
Bulk Edit Products
Inventory
Inventory Management
Product Inventory Adjustments
Disconnect vs Disable Inventory
Product Inventory Physical
Inventory Management Overview
Inventory Movement History
Inventory Snapshot
Inventory Max Quantity
Manage Inventory Page
Product Inventory Reserves
Replenishable Products
Restrict Inventory Sent to Channels
Safety Quantity
Serial Numbers
Replacement Products
Inventory Terms Explained
ITF-14 Barcodes
View Product Inventory
Lot Number and Expiration Tracking
Tools (Inventory)
Unfillable Products
SKU to SKU Transfer
Inventory Arrivals
Warehouse Inventory Transfer (WITR)
Warehouse Bins
Bin to Bin Transfer
Enable or Disable Warehouse Bins
Warehouses
Warehouse Management Overview
Returns Warehouse Configuration
Channel Warehouse
Purchasing
Predictive Purchasing
Predictive Purchasing
Predictive Restocking for FBA
Purchase Orders
Purchase Manifest
Credit Memo Workflow
Link PO to FBA Shipment
PreSell Quantity
Purchase Orders – Add Products
Purchase Order Quantities Explained
Purchase Orders – Shipping and Payment
Purchase Order Discounts
Purchase Order Costs Explained
Purchase Orders – Receive PO
Purchase Orders – Shipping Containers
Link PO to WFS Shipment Plan
Link a WFS Shipment Plan to a PO
Purchase Order – Additional Functionalities
Purchase Order Workflow
Shipping Containers Cost
Shipping Container Details Page
Payment and Credit Terms
Purchase Order Details Page
Manage POs Page
Manage Shipping Containers
Reports
Profit & Loss
Manage Profit & Loss (P&L)
P&L Order Details (Profit by Order Details)
P&L Order Summary
Product Profit Details (Profit by Product Details)
Product Profit Summary (Profit by Product Summary)
Profit and Loss Reports Overview
Profit & Loss Dashboard
P&L Order Summary by Transaction
Orders (Reports)
Orders Dashboard
Orders Summary by Date Range
Orders Detail by Date Range
Inventory (Reports)
Inventory Adjustment Audit
Inventory by Product Detail
Inventory by Product Summary
Inventory by Warehouse Detail
Inventory by Warehouse Summary
Product Age Summary
Product Line Summary
Unsold Inventory Report
Inventory Aging Report
Inventory Value Dashboard
Inventory Value Reports Overview
Products by Component
Products By Component Reports Overview
Qty By Component Summary
Qty By Component Detail
Qty Sold By Channel (by Component)
Qty Sold By Warehouse (By Component)
Returns & Refunds
Refund Details
Returns Dashboard
Returns & Reimbursement Details (FBA)
Returns Details
FBA Returns and Reimbursements Overview
Returns & Reimbursement Summary (FBA)
Refund Summary
Shipping
Fill Rate Dashboard
Fulfillment Dashboard
Shipping Dashboard
Shipping Report
Tracking Report
Sales
Daily Sales To Prior 30
Metric Order Details Report
Qty Sold Reports Overview
Sales By Date Range Report
Sales Comparison Reports
Sales Rep Commission
Sales Reports Overview
Sales Summary Report
Qty Sold by Channel Summary
Qty Sold by Channel Detail
Qty Sold by Warehouse
Qty Sold by Product
Qty Sold by Product by Day
Metric Order Item Details
Sales Comparison Summary
Sales Comparison Details
Sales Dashboard
Reports FAQ
Filter Reports by Product Group
Introducing Reports
Skustack
Getting Started
Log into Skustack
Getting Started with Skustack
Skustack Announcements
Manage Companies
Manage Skustack Devices
Theme: Dark and Light Modes
Customers
Manage Warehouses
Bin Locations Setup
Employee Management
Tag Users
Two-Factor Authentication (2FA)
Welcome to Skustack
Client Settings Overview
Products
Pallets
Import Product Info
Manage Lot Numbers and Expiration Dates
Product Dimensions
Product Flags
Kit Lot Expiry Module
Serial Numbers
Manage Lot Numbers for Independent Kits
Manage Products
Create Products
Manage Lot Numbers and Expiration Dates
Product Prices
Kitting Module
Bins
Restock Bins
Bin Barcodes
Product Bins
Manage Warehouse Bins
Bin Quantity Adjustments
Export Bin Information
Import Warehouse Bin Info
Bin Cycle Counts
Warehouse Regions
Bin Movements
Picklist
Order Based Module
Kit Based Module
Picklist Order Labels
Credit Memos
Product Based Module
Picklist Tab Overview
Picking Order Items
WFS Shipments Picklist Module
Manage Replacement Products
Skublox Integration in Skustack
Vendor Central PickList Module
Fulfillment
Removals Module
FBA Prep Module
Import FBA Inbound Shipment
FBA Inbound PickList Module
FBAInbound BoxContent Module
Receiving
Receive Container
Receive To Light
Receive RMA
Inventory Arrivals
Receive PO
Cross-dock Workflow
Receiving Tab Overview
Receive Container
Purchase Order Details Page
Unreceive Products from PO
Inventory Transfer
Warehouse To Warehouse Transfer
PutAway Workflow
Inventory Transfer Tab Overview
SKU to SKU Transfer
One Way Transfer
Bin to Bin Transfer
Settings
Configure Label Printers
DataWedge and Keyboard Emulator Settings
Troubleshoot Skustack Login Issues
4D Scale Integration in Skustack
Unit of Measure Settings
Language Settings
Configure Shipbridge for Skustack
How To Fix an SSL Certificate Error on Android
Error Log
Skustack Settings Overview
Clear Cache
Printing
Case Pack Labels
FBA 2D Barcodes
Order
Manage Orders
Pickup Management Workflow
Create New Orders
Order Details
Ship Verify
Work Orders
Repair Work Orders
Kit Assembly Work Orders
FBA and WFS Work Orders
Inventory Pull Work Orders
Grading Work Orders
Disassembly Work Orders
Reports
Warehouse Qty Picked
Skustack Lens: Overview
SKU/UPC/Alias Reconciliation
Skustack Lens: Warehouses
Skustack Lens: Movements
Skustack Lens: Visualize
Skustack Lens: Mobile Application
Skustack Lens: Insights
Skustack Lens: Workforce
Android Studio (Emulator) Setup
1Password
1Password SOP: Chrome Extension Set-up and Login
Sales Force
Purchasing SOP: Purchasing in SalesForce
FBA Purchasing Process
SKU Creation SOP: SKU Creation in SalesForce
SKU Creation in SalesForce
CB PO Shipment Reconciliation SOP - CB PO Shipment Reconciliation in SalesForce
CB PO Shipment Reconciliation
SalesForce View SOP: Creating a view in SalesForce for B2C products
Creating a view in SalesForce for B2C product tab
SalesForce SOP: Reship orders in SalesForce
SKU Vault
SKU Vault SOP: Setting up a SKU in SKU Vault
IP Secure
Brand Protection SOP: IP Secure Templates
Brand Protection SOP: IP Secure Analytics and Reporting
Brand Protection SOP: IP Secure Brand Discovery Tool
Brand Protection SOP: IP Secure - ASIN Manager
Brand Protection SOP: IP Secure Seller List
Brand Protection SOP: IP Secure Seller Research
Brand Protection SOP: IP Secure Test Buys
Brand Protection SOP: IP Secure Enforcements
Brand Protection SOP: IP Secure
RivrLink
Knowledge Owl
Channel Advisor
Channel Advisor SOP: SF Pushing to Channel Advisor
Keepa
General SOP: How To Use Keepa
ReplyCo
DataHawk
DataHawk SOP: Adding ASINs into DataHawk
DataHawk SOP: Adding Costs into DataHawk
AI - Artificial Intelligence
AI SOP: Prompts for Optimizing Listings
AI SOP: Conducting Keyword Research
Connect Teams
Shopify
Shopify SOP: How to Add Categories in Shopify
Dext
Accounting SOP: Dext Expense and Receipt Submissions
Xnurta
Xnurta SOP: Adding a new Amazon Seller Central account and assigning users
Warehouse, Logistics, and Fulfillment
Warehouse SOP: Receiving in SkuVault
Warehouse SOP: SkuVault Audit
Warehouse SOP: SkuVault Product Location Moves
Warehouse SOP: FBM Instruction Guide
Warehouse SOP: Amazon Damaged and Lost Inventory Reimbursements
Business Development & Marketing
Tradeshow Prep
Business Development SOP: Download and Print Canva Tradeshow Flyers
New Team Members
Employees
General SOP: Definitions and Overview of Amazon Platforms (Part 1)
General SOP: Definition and Overview of Amazon's Programs (Part 2)
Supplemental Article : Amazon Seller Central Home Page Basic Navigation
Human Resources
Admin SOPs
Accounting - Admin
Purchasing
SOP: FBA Purchasing Process
Payroll
Payroll SOP: Payroll Process
Invoicing
Transparency Invoices SOP: How to pay transparency invoices
Invoicing SOP: Vendor Invoice Entry
Statements
Bank Accounts
SOP: Statement Download: Bank Accounts
Credit Cards
SOP: Statement Download: Credit Cards
Payables
Payables SOP: Settlement Week
Home
Software & Systems
Sellercloud
Applications
Shipbridge
Postage Log
Articles
Shipbridge Postage Log
Overview The Postage Log function in Shipbridge allows you to: View shipping payments Void labels/Request refunds Unship orders Generate End of Day forms Reprint labels Access the Postage Log You can filter your...