Order Management

Overview Order Notes and Product Warnings are crucial for proper order fulfillment. From customization requests to safety precautions, these essential communications can ensure a smooth and trouble-free experience for everyone involved...

Overview Sellercloud allows you to export order information into files. This can be useful for multiple reasons – most commonly, syncing with third-party services or backing up your data. In this article, you will learn how to export order...

Overview The Manage Orders page gives you quick and easy access to all your orders. On this page, you can: View all orders in your Sellercloud account. Use search filters to show only specific orders. Save your filt...

Overview With Sellercloud, you can seamlessly merge several same-channel orders from the same customer into a single order. This process can help you streamline shipping and significantly lower your fulfillment costs. The most common scena...

Overview Sellercloud has a comprehensive order management system that can import orders from multiple websites and marketplaces automatically. You are also able to create orders manually for your Wholesale customers, add payments and tra...

This article indexes a number of order-related articles for your convenience. Creating orders Import Orders Automatically – Most channels are integrated to automatically download orders. Import Orders Manually – Orders can be importe...

Overview Sellercloud can import ordered item quantities before the order itself is imported and created in Sellercloud. This usually happens before an order is paid or authorized on the marketplace itself. These are known as Pend...

Overview You can manually create new Wholesale and Local Store orders in Sellercloud. The order creation wizard allows you to input customer information, control shipping details, add products, and manage the order’s payment information...

Overview The Order Details Page in Sellercloud gives you an in-depth understanding of your order’s data and allows you to manage and change its details. You can Manage Orders , configure general information, update statuse...

Overview The Split Order action divides an order into two separate orders. This is useful when order items need to be shipped from different locations or when a partial payment is made. You can split orders in Sellercloud or in Shipbr...

Overview In this article, you will learn about Authorized orders. Sellercloud marks orders with the Payment Status: Authorized when the credit card has been authorized, but the payment hasn’t been captured yet. This usually happen...

Overview Sellercloud’s Predicted Shipping features allow you to see estimated and recommended details related to the shipping of your orders, speeding up your order fulfillment workflow. Shipping Cost: An estimated shipping...

Overview Sellercloud lets you create Related Orders linked to previous purchases, improving organization and management. Here are some examples of scenarios in which you may want to use this feature: Incorrect Items – A custo...

Overview Within Sellercloud, you have the ability to set predefined rules that automatically identify and flag specific orders as blacklisted based on certain criteria, making it easier for you to manage them on a case-by-case basis. ...

Overview You can add Custom Columns for your products, orders, purchase orders, vendors, shipping containers, and customers. Custom columns let you store information that doesn’t fit into the existing Sellercloud columns. You can set...

Overview Sellercloud’s Order Rule Engine automates and streamlines your order management processes with rules that activate based on pre-defined Conditions and execute specific Actions. Conditions: Criteria that trigger your...

Overview The Order Shipping Tab of the Order Details page provides a user-friendly view of all the relevant fulfillment information for your orders. In most cases, this page is used as a reference only, as shipping is typically handled w...

Overview Replacement Orders allow you to replace items from a customer’s purchase, typically due to issues such as incorrect, damaged, or defective products. They are directly linked to the initial orders, simplifying management and ensur...

Overview By default, Sellercloud automatically imports orders from your connected sales channels as you receive them. However, there are situations where you may need to Import Old Orders that have already been shipped for reporting or ...

Overview Maintaining accurate order data is crucial for inventory and shipping management in Sellercloud. When managing old or externally processed orders, you may need to take the following steps to ensure reliable records: Prevent...